Ottawa, Canada — The Digital Governance Standards Institute (DGSI) is pleased to announce the reaffirmation of the National Standard of Canada, CAN/DGSI 110-1: Open Finance – Part 1: Customer Experience.
This reaffirmation confirms the continued relevance and importance of the standard in supporting Canada’s financial sector innovation, consumer protection, and digital trust.
About CAN/DGSI 110-1: Open Finance – Part 1: Customer Experience
This National Standard of Canada specifies minimum requirements for the planning, design, development, implementation, maintenance, and continual improvement of customer experience related to access to customer banking, transaction, and other financial data from bank and non-bank financial institutions.
Applicable to all organizations involved in financial products and services, including third-party providers, the standard provides a trusted framework for ensuring that customers maintain transparency, control, and security when sharing or accessing financial data.
Key considerations outlined in the standard include:
- Design and experience principles
- Authentication, authorization, and consent
- Data portability and interoperability
The standard draws upon globally recognized models, including Open Banking Limited – Open Banking Customer Experience Guidelines (v1.3.0) and the Customer Data Standards, Customer Experience Standards, to ensure alignment with international best practices.
Supporting Responsible Innovation in Canada’s Open Finance Ecosystem
Open Finance represents a transformative opportunity for innovation, competition, and inclusion in financial services. By reaffirming CAN/DGSI 110-1, DGSI reinforces Canada’s commitment to responsible data sharing, consumer empowerment, and interoperable digital finance ecosystems.
The reaffirmation of this standard underscores DGSI’s ongoing commitment to supporting transparent, secure, and user-centered financial experiences. As Open Finance continues to evolve, maintaining strong, well-governed standards for trust, design, and data protection remains essential to enabling innovation, strengthening consumer confidence, and ensuring that Canadians benefit from safe and responsible financial technologies.
Ensuring Customer Trust in a Digital Financial Future
As financial technologies advance, standards like CAN/DGSI 110-1 provide critical guidance for banks, fintechs, and third-party providers designing digital solutions that manage customer data responsibly.
By establishing clear principles for consent, data access, and user experience, the standard supports both regulatory compliance and customer-centric service delivery—helping Canada’s financial ecosystem thrive in an increasingly open and connected world.
Consult and download the reaffirmed standard here: CAN/DGSI 110-1
About the Digital Governance Standards Institute (DGSI)
The Digital Governance Standards Institute develops digital technology governance standards fit for global use. The Institute works with experts, as well as national and global partners and the public to develop national standards that reduce risk to Canadians and Canadian organizations adopting and using innovative digital technologies in today’s digital economy. The Institute is an independent division of the Digital Governance Council. To learn more about the organization and its initiatives, visit www.dgc-cgn.org or contact info@dgc-cgn.org.