Customer Experience

CAN/CIOSC 110-1  |  Open Finance – Part 1

What this Standard Covers

This standard helps financial institutions improve the customer experience. It includes provisions on design and experience principles, authentication, authorization, consent, and data portability.

It is applicable to financial product and service-related organizations. It is intended for use by organizations regardless of their type or size or the financial products or services they provide. The standard is also applicable to third-party providers that design products or services to facilitate access to customer banking, transaction, and other financial data from banks and other financial institutions.

 

About this Standard

Edition

FIRST

Year Published

2022

Intended for Conformity Assessment?

Yes

Comment on the Latest Draft

Drafts available for periodic maintenance review appear below

First Edition
Date posted: 2023-11-14
Comments due by: 2024-01-22

Download This Standard

Our standards are always free for non-commercial use.

Note that all standards published before January 30, 2023 remain valid and designated CIOSC under the authority of the CIO Strategy Council. These standards when updated as new editions will be published by the Digital Governance Standards Institute. 

An interpretation has been added to this standard to clarify the meaning of a term used

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Current Status

Standard Proposed

In Development

Published

Annual Maintenance

This standard is subject to technical committee review beginning no later than one year from the date of publication. The completion of the review may result in a new edition, revision, reaffirmation or withdrawal of the standard. 

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